The hotel group operated by Sotetsu Hotel Management Co., Ltd. (hereinafter referred to as "our company" or "hotel") strongly recognizes the importance of customers' personal information and will endeavor to handle and manage such information appropriately, in compliance with the Act on the Protection of Personal Information and related laws, regulations, guidelines, etc., as described below.

1. Acquisition of personal information

We will acquire personal information in the following ways when conducting transactions related to hotel facilities and products (accommodation, food and beverages, banquets, merchandise sales, provision of other incidental products and services, etc.) and transactions with affiliated businesses.

1. Purpose of use based on the performance of a contract with the customer

• Telephone, written documents (including electromagnetic records), business cards, oral communication, internet, etc.

2. Acquisition from a person who has been duly authorized by the individual

• Applicants, introducers, travel agencies, business partners, business operators accepting packaged products, etc.

3. Acquisition from publicly available sources

• The Internet, newspapers, telephone directories, books and other publications

2.Purpose of use of personal information

Except when required by law or when a separate purpose of use is presented, we will not use your personal information in the areas where we are located for any purpose other than those listed below.

1. Purpose of use based on the performance of a contract with the customer

1. For transactions related to hotel facilities and products (accommodation, banquets, food and beverages, merchandise sales, provision and sale of other incidental products, provision of services, holding events, etc.), transactions with affiliated businesses and other transactions, contact related to product shipments and payment/settlement, and other matters related to these
2. To manage member information within the membership organization and provide services to members
3. To respond to inquiries, requests, etc. to the hotel
4. To create, prepare and store a guest register as required by law, etc.

2. Purpose of use based on customer consent

1. To provide appropriate information and ensure security on the website, as well as to carry out statistical analysis of website maintenance and usage status regarding cookies, IP addresses, browser types, and access dates and times obtained on the Hotel website
2. In addition, with your consent, we will use your personal information for the following marketing purposes: - To notify and send information, advertisements, promotions, surveys, etc. regarding the hotel's facilities, tenants' and business partners' sales, etc. to you by email, post, courier, telephone, facsimile, or other means - To analyze browsing history, transaction history, etc., and understand the usage status of services, etc., for the purpose of improving, developing, and marketing services, etc., related to the hotel's facilities, tenants' and business partners' facilities and products
3. In addition, we will use the information for the purposes described in the "Joint Use" section of Sotetsu Holdings Co., Ltd.'s "Handling of Customer Personal Information."

*If you do not provide us with your personal information, we will be unable to provide you with our services. You may withdraw your consent at any time.

3. Types of personal information

The personal information we acquire and hold includes the following:

1. Basic information about customers (address, name, sex, date of birth, nationality, email address, telephone number, facsimile number, mailing address, etc.)
2. Additional information about customers (occupation, workplace information (company name, address, phone number, department, job title), wedding date, family information (name, relationship, date of birth), etc.)
3. Payment information (such as credit card numbers, bank account information, and billing address)
4. Service usage information (facility usage status, product purchase status, etc.)
5. Content of communication (emails, website form entries, facsimiles, telephone notes, letters, survey responses, etc.)
6. Information collected through the use of security systems (security cameras, key cards, etc.)
7. Information automatically collected on the Hotel's website (cookies, IP address, browser type, access date and time, etc.)
8. Accommodation register details (address, name, occupation, nationality, passport number, age, previous accommodation place, destination place, arrival date and time, departure date and time, room name, etc.)

4. Retention period for personal information

We will retain personal information obtained from customers for the period necessary to achieve the above-mentioned purposes of collection and processing. The specific retention period will be determined taking into consideration the purpose of collection and processing of personal information, the nature of the personal information, and legal or business necessity to retain personal information.

5. Management of personal information

Our company will appoint an information management officer and an information manager, and will endeavor to keep the personal information accurate and up-to-date within the scope necessary to achieve the purpose of use, and will take necessary and appropriate measures to prevent the leakage, loss, or damage of the personal information and to otherwise safely manage the personal information.In addition, we will promptly discard personal information that is no longer necessary.

6. Provision of personal information to third parties and joint use

1. Restrictions on provision to third parties

We will not disclose or provide your personal information to a third party, except in the following cases: If the information is provided through joint use or outsourcing, this does not constitute disclosure or provision to a third party.

1. When there is consent from the customer himself/herself
2. When required to disclose or provide information to the extent permitted by law.
3. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain consent from the customer
4. When it is necessary to cooperate with a national or local government entity in carrying out public affairs, and obtaining your consent may impede the performance of said affairs
5. When the third party is an academic research institution, etc., and it is necessary for the third party to handle the personal data for academic research purposes (including cases where part of the purpose of handling the personal data is academic research purposes, and excluding cases where there is a risk of unjustly infringing on the rights and interests of individuals).
6. When disclosing or providing statistical data (information that cannot identify the individual customer)
7. When providing information in connection with business succession due to merger, company division, business transfer, or other reasons
8. When providing personal information to domestic and overseas hotels participating in the Sotetsu Hotels Club

2. Joint Use of Personal Information

In order to provide high-value-added services to our customers, we are working to improve the level of service across the entire group. To that end, we will share personal information within the following scope under strict management.

[About joint use within the Sotetsu Group]
We will share personal information obtained from customers among Sotetsu Group companies as described in the "Shared Use" section of "Handling of Customer Personal Information" by Sotetsu Holdings Co., Ltd.

[About joint use within our company]

1. Scope of parties who will jointly use personal information
   This information will be shared among the hotels and hotel chains indicated at the end.
2. Items of personal information to be jointly used
   The items are the same as those described in "3. Types of Personal Information" of this Policy.
3. Purpose of use of joint users
   The purpose is the same as that stated in "2. Purpose of Use of Personal Information" of this Policy.
4. Responsible person for managing personal information to be shared
   Sotetsu Hotel Management Co., Ltd.
   Address: 9F Sotetsu Head Office Building, 14-2 Kitasaiwai XNUMX-chome, Nishi-ku, Yokohama, Kanagawa Prefecture
   Representative: President and CEO Takamasa Kato

7. Acquisition and use of customer visit and behavior history on this site

We use programs provided by third-party companies, such as ad distribution providers, to place behavioral targeting advertisements*1 and retargeting advertisements*2 on specific sites.
*1: Behavioral targeting advertising is a method of delivering advertisements tailored to a user's interests and concerns based on their search history, site browsing information, etc.
*2: Retargeting advertising is a method of delivering advertisements to users who have visited a site once.
This website may allow third-party companies, such as advertisement distribution companies, to collect and use cookie information, etc.*3 of customers who visit this website.
*3: Cookies are a mechanism that stores the usage history and input contents sent and received between the browser and the server as files on your computer when you use a web page. The setting method for cookies varies depending on the browser, so please check the "Help" menu of your browser.
Cookie information, etc. obtained by third-party companies such as ad distributors will be handled in accordance with the privacy policies of those third-party companies such as ad distributors.
You can stop third-party companies, such as ad distributors, from using cookie information, etc. for ad distribution by accessing the opt-out page* on the website of the third-party company, such as ad distributors.
*Opt-out is a mechanism that allows you to prevent information about you from being associated with a specific browser by opting out of (rejecting) cookies.

8. Safety control measures

We take the following measures to prevent the leakage, loss, or damage of personal information and to manage it appropriately.

1. Formulation of basic policies

• We have established this basic policy to ensure the proper handling of personal information and to inform you of the contact point for questions and complaints.

2. Establishment of rules regarding the handling of personal data

• Establish personal information handling regulations regarding handling methods, responsible persons and their duties for each stage of the process, such as acquisition, use, storage, provision, deletion and disposal.

3. Organizational security control measures

• Appointment of a person responsible for handling personal data (personal information management officer)
• Clarifying the employees who handle personal data and the scope of personal data that they handle
• Establish a reporting system to contact the person in charge of personal information management when facts or signs of violations of laws or company regulations are identified
• Regarding the handling of personal information, we will periodically conduct self-inspections and have audits conducted by other departments and external parties.

4. Personnel safety management measures

• Regular training is provided to employees regarding important points regarding the handling of personal information.
• Matters concerning confidentiality of personal information are included in the work regulations

5. Physical safety control measures

• In areas where personal information is handled, we will implement measures to manage employee entry and exit and to restrict the devices that employees can bring in, as well as to prevent unauthorized persons from viewing personal information.
• We will take measures to prevent the theft or loss of devices, electronic media, documents, etc. that handle personal information.
• When carrying devices or electronic media that handle personal information, including when moving around the workplace, measures will be taken to prevent personal information from being easily identified.

6. Technical safety control measures

• Implement access control to limit the scope of personnel and personal information handled
• Implement a mechanism to protect information systems that handle personal information from unauthorized external access or malicious software.

9. Disclosure of personal information

If we receive any of the following requests from you, we will respond promptly in accordance with our company regulations after verifying your identity, unless required by law.

1. Notification of intended use of personal information
2. Disclosure of personal information
3. Correction, addition or deletion of personal information
   (※When the content of personal information is not true)
4. Suspension of use or deletion of personal information
   (*If the personal information has been handled or obtained in violation of the provisions of the law)
5. Suspension of provision of personal information to third parties
   (*If personal information has been provided to a third party in violation of legal provisions)

10. Changes to this Privacy Policy

Our company may change the contents of this privacy policy. In that case, we will promptly post the latest contents on this website. In addition, the changed contents will take effect from the time we post them on this website.

11. Contact information for inquiries regarding personal information protection

Address	220-0004-9 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa Prefecture, 14-2 (Sotetsu Head Office Building XNUMXF)
E-mail	For inquiries by emailCLICK HERE
FAX	045-319-2577

Display of our hotel group

In this Policy, "Our Hotel Group" refers to the following hotels:

• 相鉄フレッサイン
  https://en.sotetsu-hotels.com/fresa-inn/

• 相鉄をランドフッサ
  https://sotetsu-hotels.com/en/grand-fresa/

• Hotel Sunroute
  (Hotels operated by Sotetsu Hotel Management Co., Ltd. and hotels operated under franchise agreements and partner hotel affiliation agreements with Sotetsu Hotel Management Co., Ltd.)
  https://sotetsu-hotels.com/en/sunroute/

• Sotetsu Hotels The Splaisir
  https://sotetsu-hotels.com/en/splaisir/

• THE POCKET HOTEL BY SOTETSU
  https://sotetsu-hotels.com/en/pocket-hotel/

• Sotetsu Hotels Partner Hotel
  (Hotel operated under a partner hotel affiliation agreement with Sotetsu Hotel Management Co., Ltd.)
  https://sotetsu-hotels.com/partnerhotel/