Q1) Please tell us about your current affiliation, position, and job duties.

Since July 2024, he has been the general manager of the East Tokyo area.
Responsible for the overall management of the area.
[Daily work content]
1) (For guests) Consider measures to ensure the satisfaction of guests staying at the hotel.
② (Towards staff) Think about how you can make your staff comfortable at work, and think about what you can do to improve your staff's skills and take action.
3) (For hotels) Understanding the condition of the hotel and keeping it in good condition.

Q2) Please tell us a moment in your current job that you feel is rewarding.

・When I see the people I work with happily tackling problems and issues that they have noticed themselves.
I believe that work should be fun, so I feel happy when I see such an attitude. I also try to communicate my feelings directly to the staff member as much as possible.

・It's a time when I'm able to think about and work on another task together with my team members.
You can't do your work alone. It's important to get others involved. I think that by getting input from many members, we can come up with better ideas and produce high-quality work.

Q3) Is teamwork important when working in a hotel? When do you feel the importance of teamwork?

With our current style (area system), we need to operate the hotels in cooperation with the staff at each hotel.
The hotel is run primarily by on-site staff, and unless the staff value teamwork and build good relationships, they will not be able to provide good customer service.
Based on the idea that "we value people, and happy employees provide good service to customers," we believe it is important for staff to work together cooperatively.

Q4) What kind of thinking or past experience can you utilize when working in a hotel?

・I think this is a job that is seen not only by customers but also by staff.
I think it brings to life the ideas of doing things that others can emulate, always remaining humble, and being honest.

・I think that the basic lesson learned in school, that of thinking about other people's feelings, can be put to good use in hotel work.
It is important to respect everyone, not only customers, but also staff and partner companies, and to work with respect.

Q5) Is there anything you would like to challenge yourself with in your work, or are you currently challenging yourself with?

As mentioned in Q1, I applied for the position of general manager using the challenge system.
So just being in my current position is a challenge.

I am in charge of seven hotels in the East Tokyo area. Our employees are not assigned to a specific hotel.
To that end, my current challenge is to communicate thoroughly with the staff at each hotel, identify problems and issues, resolve them quickly, and ensure that the staff in this area are happy to work.

It may seem easy when you write it down, but it takes a lot of effort to motivate people and make them enjoy their work, and that's what makes the job so rewarding.

Q6) Are you satisfied with the company's employee benefits and support? Also, please tell us more about the employee benefits and support you have used.

If anything, it may not be being utilized to its full potential.
The only book summary app I use is the Book Summary Service, which I use as a reference before buying a book or listen to while commuting. I don't have much time to study, so I want to make use of it as much as possible.

Q7) Please give a message to those who are aiming to work in the hotel industry.

We are looking for someone who enjoys customer service and can always keep in mind the best interests of the guests staying at the hotel.

There is no right answer when it comes to customer service; it varies greatly from customer to customer. It is a wonderful job that gives you a sense of fulfillment and accomplishment when you can sense and respond to your customers' requests. Even small things can help provide your customers with a wonderful experience. In addition, ICT is becoming more and more prevalent in the hotel industry, and the types of services available are becoming more diverse. It is an industry where you can enjoy these changes and take on new challenges. We believe that this is an industry where a positive approach can lead to the growth of all who work there.