Q1) Please tell us about your current affiliation, position, and job duties.

We operate and operate seven stores in the central Tokyo area.
I mainly work on educating staff and contract employees, as well as working to improve customer satisfaction throughout the area.

Q2) Please tell us a moment in your current job that you feel is rewarding.

I sometimes visit a different store every day, and when the staff there rely on me, ask for my advice, or thank me, I feel happy knowing that they trust me.
I also feel rewarded when other employees praise my work and I become someone they can rely on in that field.

Q3) Please tell us about an episode in which you felt you grew as a person through work.

It was when I used my experience working at other stores to deal with irregular situations at another store.

Q4) About work shifts

Q: What kind of shifts are there?
Depending on the shift situation at each store, you may also be asked to work day shifts (7:50~16:50) or evening shifts (12:50~21:50) if necessary.
Other than that, there are many hours such as 9am-18pm, 11am-20pm, and 12pm-21pm. Basically, there are many intermediate hours where you can work both day and evening shifts.

Q: Can I request a day off on my preferred day? Is it easy for my request to be granted?
You can request up to four days off per month, and you can take paid leave almost as much as you want. (If you have many requests, please consult with us.)

Q: Can I take consecutive holidays?
It is also possible to take consecutive holidays. If I know my upcoming holiday plans, I try to apply for them in advance.

Q5) About the area management system

How do you keep in contact with other employees who are far away?
We make calls using company cell phones, use Garoon spaces and ZOOM chat, and hold regular meetings where each person shares reports.

Q: Do you feel anxious about being away?
Even if we are far apart, if we are working at one of the stores we are nearby, so I think we have a system in place where we can cooperate and consult with each other if an emergency occurs.
I sometimes move between multiple stores in one day, so if an emergency arises I go to the necessary locations and provide support, and I am able to get that support.

However, I am concerned about the evaluation aspect. Since all employees visit the stores separately, their work and actions are not seen, and I am worried about whether the evaluator can properly evaluate the person being evaluated.

Q6) Please give a message to those who are aiming to work in the hotel industry.

When you think of a hotel, you probably imagine customer service and hospitality. I also love customer service, which is why I got into this industry.
Once I started working as an employee, I realized that customer service and hospitality are "interactions with people," and that the importance and difficulty of this is a common element not only in dealing with customers, but also with other staff members, related vendors, and many other areas.

What I am conscious of when I work is, "Can everyone involved with this hotel have a fun and comfortable stay?" I believe that the working environment should be like that for not only our guests but also our staff. I think about what I can do to achieve this, and plan and implement it.

Ultimately, this has led to me enjoying my work.